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The Best Service Is No Service How To Liberate Your Customers From Customer Service Keep Them Happy And Control Costs 1st Edition Bill Price

SKU: BELL-5086854

$ 31.00 ~~$ 45.00~~ (-31%)

4.7

36 reviews

The Best Service Is No Service How To Liberate Your Customers From Customer Service Keep Them Happy And Control Costs 1st Edition Bill Price instant download after payment.

Publisher: Jossey-Bass

File Extension: EPUB

File size: 3.2 MB

Pages: 336

Author: Bill Price, David Jaffe

ISBN: 9780470189085, 0470189088

Language: English

Year: 2008

Edition: 1

Product desciption

The Best Service Is No Service How To Liberate Your Customers From Customer Service Keep Them Happy And Control Costs 1st Edition Bill Price by Bill Price, David Jaffe 9780470189085, 0470189088 instant download after payment.

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":

Eliminate dumb contacts
Create engaging self-service
Be proactive
Make it easy to contact your company
Own the actions across the company
Listen and act
Deliver great service experiences

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