The EQ Difference A Powerful Plan for Putting Emotional Intelligence to Work 1st Edition by Adele Lynn ISBN 0814408443 9780814408445 by Adele B. Lynn 0814408443, 9780814408445 instant download after payment.

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Product details:

ISBN 10: 0814408443 
ISBN 13: 9780814408445
Author: Adele Lynn

Co-published with SHRM. Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools and team-focused exercises that will help increase and leverage emotional intelligence both in individuals and in groups. It's filled with practical tips and suggestions for developing your own ""emotional quotient,"" as well as that of your peers, employees, and even senior executives. Featuring real workplace examples, Letters to Leaders, and excerpts from actual performance reviews that show the positive impact of EI in a variety of environments, The EQ Difference will help your organization achieve greater productivity, higher morale, and better employee retention -- all keys to stronger bottom line results.

The EQ Difference A Powerful Plan for Putting Emotional Intelligence to Work 1st Table of contents:

PART 1: EMOTIONS: THE FUEL OF LIFE
CHAPTER 1: THE CONNECTION AMONG BEHAVIOR, FEELINGS, AND PERFORMANCE
CHAPTER 2: THE MYSTERY OF HUMAN BEHAVIOR
CHAPTER 3: THE WAY WE ARE WIRED
CHAPTER 4: EMOTIONS: WHAT ARE THEY?
CHAPTER 5: REWIRING FOR GREATER PERFORMANCE AND TO LIVE OUR INTENTIONS
CHAPTER 6: THE FIVE AREAS OF EMOTIONAL INTELLIGENCE
PART 2: TRAINING YOUR SELF-COACH
CHAPTER 7: THE DOORWAY TO EMOTIONAL INTELLIGENCE
CHAPTER 8: STEP 1: OBSERVE
CHAPTER 9: STEP 2: INTERPRET
CHAPTER 10: STEP 3: PAUSE
CHAPTER 11: STEP 4: DIRECT
CHAPTER 12: STEP 5: REFLECT
CHAPTER 13: STEP 6: CELEBRATE
CHAPTER 14: STEP 7: REPEAT
PART 3: FIVE AREAS OF EMOTIONAL INTELLIGENCE AT WORK
CHAPTER 15: SELF-AWARENESS AND SELF-CONTROL AT WORK
CHAPTER 16: EMPATHY AT WORK
CHAPTER 17: SOCIAL EXPERTNESS AT WORK
CHAPTER 18: PERSONAL INFLUENCE AT WORK
CHAPTER 19: MASTERY OF PURPOSE AND VISION AT WORK

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Tags: Adele Lynn, EQ, Powerful