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ISBN 10: 0814472427
ISBN 13: 978-0814472422
Author: Beverly Y. Langford
Preliminaries
Contents
Acknowledgments
Introduction: The Case for Courtesy
Twenty-First Century Manners
Credibility: Creating It and Keeping It
Develop Your Gratitude Attitude
I See What You're Saying
What the %#*!& Is Going On Here?
Tell Me Less: Some Things Are Better Left Unsaid
Praiseworthy Praise: Giving Compliments that Count
What Did You Say? Developing Your Ability to Listen
Convenience or Curse? Travel Courtesy: Don't Leave Home Without It
Terror on Both Sides of the Desk
The New Job: Getting Started on the Right Foot
Office Space
E-Mail: Think Before You Send
Using the Telephone Productively
Are We Having a Casual Crisis?
Getting Along with Your Manager
Loving Your Enemies
When Your Best Friend Becomes Your Boss
How to Leave a Job: Making a Graceful Exit
Refuse to Schmooze and You Lose
Let's Do Lunch: Dining Your Way to Success
Standing Out in the Crowd
He Said, She Said
When Silence Is Not a Virtue
When an Apology Is in Order: Saying ''I'm Sorry''
Tell It Like It Is
Confronting with Courtesy
When the Worst Happens
Citizenship in the Global Village
A Final Word
Bibliography
Index
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Tags: Beverly Y Langford, Etiquette, Edge, Unspoken, Rules, Business, Success
