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The Experience The 5 Principles Of Disney Service And Relationship Excellence 1st Edition Church

SKU: BELL-5310336

$ 31.00 ~~$ 45.00~~ (-31%)

5.0

78 reviews

The Experience The 5 Principles Of Disney Service And Relationship Excellence 1st Edition Church instant download after payment.

Publisher: Wiley

File Extension: PDF

File size: 5.68 MB

Pages: 304

Author: Church, Brian T.; Loeffler, Bruce

ISBN: 9781119028659, 9781119028772, 9781119028673, 9781119153795, 1119028671, 1119028779, 1119153794, 1119028655

Language: English

Year: 2015

Edition: 1

Product desciption

The Experience The 5 Principles Of Disney Service And Relationship Excellence 1st Edition Church by Church, Brian T.; Loeffler, Bruce 9781119028659, 9781119028772, 9781119028673, 9781119153795, 1119028671, 1119028779, 1119153794, 1119028655 instant download after payment.

This is a guide to mastering the art of customer service and service relationships, based on the principles employed at the Walt Disney Company. Based on the I. C.A.R.E. model, the five principles Impression, Connection, Attitude, Response, and Exceptionals give you a solid framework upon which to raise the level of your customer experience. You will learn how to identify your customer service issues and what level of experience you are currently offering. You can then determine exactly what the "customer experience" should be for your company, and the changes required to make it happen. Topics include: "the experience" and what it means to the organization; the five levels of experience, and why most companies fail at it; service problems that face every company in the marketplace; the experience quotient and applying the I. C.A.R.E. principles; converting customers to ambassadors who share their story with others. --�
Abstract: Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company.�