The Fine Art Of The Big Talk How To Win Clients Deliver Great Presentations And Solve Conflicts At Work Debra Fine by Debra Fine 9781401302344, 1401302343 instant download after payment.

Fine covers a lot of ground, some of it well establised, some not: make sure your language is concrete and specific---praise an employee with the specifics of her conduct, not bar room generalties; deal with the issue at hand, and not the person; a good checklist on starting off a difficult conversation. Some of it is less obvious: tips on how to get a conversation back on track when the other wants to derail it; use the Asian way of looking at a person's business card---hold in both hands, look at it, and comment or ask a question on it; a good checklist on questions to ask prior to starting negotiations. I don't agree with her tips on asking for business as they apply to services(it is hard to close business when you are selling a service, as opposed to a widget; the best you can do is to say that you'd like to work with the prospect if a matter arises that you are suited for). I like her section on how to create "positive energy"---compliment people, show sincere interest in them, drop them a note or provide a tip that may be of use to them. All good stuff.