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The Nordstrom Way To Customer Service Excellence Robert Spector

Name: The Nordstrom Way To Customer Service Excellence Robert Spector
SKU: BELL-23976310
Price: 31.00 USD
Availability: InStock
Rating: 4.4 (62 reviews)

SKU: BELL-23976310

$ 31.00 ~~$ 45.00~~ (-31%)

4.4

62 reviews

The Nordstrom Way To Customer Service Excellence Robert Spector instant download after payment.

Publisher: Wiley

File Extension: PDF

File size: 3.33 MB

Pages: 288

Author: Robert Spector, Patrick D. McCarthy

ISBN: 9780471724209, 0471724203

Language: English

Year: 2005

Product desciption

The Nordstrom Way To Customer Service Excellence Robert Spector by Robert Spector, Patrick D. Mccarthy 9780471724209, 0471724203 instant download after payment.

First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.