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ISBN 10: 0273655485
ISBN 13: 9780273655480
Author: Paul Freathy
Part 1: The Retail Context
Introduction
Culture and Retail Consumers
Retail Locations and Outlets
Shopkeepers and Retail Managers
Product Sourcing and Distribution
Business Relationships
Merchandising and Selling
The State of the Retail World
Future Retailing
Summary
Retail Internationalisation in Theory: Patterns and Process
Retail Internationalisation in Practice: Four Case Studies
Summary
Discussion Questions
Influences on the Development of European Airports
The Creation of a Single European Market
Strategic Responses to Abolition
Summary
Discussion Questions
Part 2: Strategic Planning in Retailing
Introduction
Strategic Decision Making in Practice
A Model for Strategic Management
Summary
From Famine at Rhodes to Modern Retailing
Ethics in Modern Retailing
A Stakeholder Model
Defining “Ethical Retailing”
A Hypothetical Case Study
Discussion Questions
Old Friends
Raising Equity Capital
Growing the Business
Debt Finance
Discussion Questions
Part 3: Retail Development
Introduction
The Retail Development Process
Land Use Planning
Types of Retail Development
The Development Process in Relation to Retailer Requirements
Summary
The New Liberalism
Post-Liberalism
The Popularity and Impact of Larger Centres
The Proposal
The Task
Achmore: Town and Environment
Leadership within the Town Centre
Achmore TCM Scheme: The First Three Years
TCM Marketing
Discussion Questions
Part 4: Retail Marketing
Introduction
Customers, Objectives, and Exchanges
What Is Marketing?
Marketing: Concept to Practice
Exchange and Value
Business–Customer Exchange Process
Summary
Current Business
Potential Business Acquisition
Factors Influencing Acquisition
Discussion Questions
Supply Chain Management and Customer Responsiveness
An Enviable Dilemma
Uniqlo: Areas for Expansion
Discussion Questions
Part 5: Human Resource Management
Introduction
Gender Distribution
Age Distribution
Ethnic Minority Employment
Labour Market Composition
Employment Change in Retailing
Prospects for Retail Employment
Summary
Ashley’s Labour Turnover
Research at Ashley’s
Analysis of Results
Discussion Questions
The Boomerang Principle
Summary
Task
Part 6: Buying and Merchandising
Introduction
Managing Product Life Cycles
Buying and Merchandising Function
Merchandise Management Process
Sourcing and Supplier Relationships
Product Selection and Development
Supplier Analysis
Summary
The History of Next
Next Directory
The Product Cycle
Summary
Discussion Questions
The UK Grocery Consumer
Fresh Fruit and Vegetables Sector
Supply Chain from Farm to Retailer
Relationships in the Supply Chain
Discussion Questions
Part 7: Retail Logistics
Introduction
The Logistics Task
Retail Logistics Transformation
New Approaches in Retail Logistics
Future Issues for Retail Logistics
Summary
The Grocery Sector
E-fulfilment in the Grocery Sector
Outsourcing of Home Delivery Operations
Summary
Discussion Questions
The Swedish Food Industry
Removing Protectionism
Building Relationships in the New Environment
ICA Involvement in AMS
Discussion Questions
Part 8: Retail Futures
Problems of Prediction
Influence of the External Environment
Vision of the Future
Theories of Retail Change
The Future
Future Scenarios
Summary
The Challenge
The Scale and Nature of E-Commerce
Evidence from Practitioners
Prospects for Retail Delivery
Hamilton’s Positioning
Discussion Questions
Towards a Cashless Society
Cash and Card Systems
Retailers’ Responses
The Smart Card
Discussion Questions
Answers to Self-Assessment Questions
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Tags: Paul Freathy, principles, retailing