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The Ultimate Question Driving Good Profits And True Growth Reichheld

  • SKU: BELL-238280664
The Ultimate Question Driving Good Profits And True Growth Reichheld
$ 35.00 $ 45.00 (-22%)

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The Ultimate Question Driving Good Profits And True Growth Reichheld instant download after payment.

Publisher: Boston, Mass. : Harvard Business School Press
File Extension: PDF
File size: 8.96 MB
Author: Reichheld, Frederick F
Language: English
Year: 2006

Product desciption

The Ultimate Question Driving Good Profits And True Growth Reichheld by Reichheld, Frederick F instant download after payment.

xi, 211 p. : 25 cm, Includes bibliographical references (p. 197-198) and index, Why the ultimate question works -- Bad profits, good profits, and the ultimate question -- The measure of success -- How the Net Promoter Score (NPS) can drive growth -- How to measure responses -- The enterprise story: measuring what matters -- Why satisfaction surveys fail -- The rule of measurement -- Becoming good enough to grow -- Design winning customer strategies -- Deliver: building an organization that creates promoters -- Develop a community of promoters: by listening -- One goal, one number