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The Virtual Reference Handbook Interview And Information Delivery Techniques For The Chat And Email Environments Uk Ed Kovacs

  • SKU: BELL-238183398
The Virtual Reference Handbook Interview And Information Delivery Techniques For The Chat And Email Environments Uk Ed Kovacs
$ 35.00 $ 45.00 (-22%)

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The Virtual Reference Handbook Interview And Information Delivery Techniques For The Chat And Email Environments Uk Ed Kovacs instant download after payment.

Publisher: London : Facet Pub.
File Extension: PDF
File size: 7.61 MB
Author: Kovacs, Diane K. (Diane Kaye), 1962-
Language: English
Year: 2007
Edition: UK ed.

Product desciption

The Virtual Reference Handbook Interview And Information Delivery Techniques For The Chat And Email Environments Uk Ed Kovacs by Kovacs, Diane K. (diane Kaye), 1962- instant download after payment.

xvii, 132 pages ; 23 cm, This handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, IM shorthand, emoticons, etc - to better serve your users, Includes bibliographical references and index, Technical, communications, and reference skills and knowledge for virtual reference librarians -- Acquire and improve technical skills and knowledge for virtual reference -- Practice and expand communications skills and knowledge for the virtual reference interview -- Maintain and build reference skills and knowledge