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ISBN 10: 8131732622
ISBN 13: 978-8131732625
Author: Poornima M. Charantimath
The enlarged and revised second edition of Total Quality Management blends the fundamental principles and historical foundation of total quality with practical applications and examples. The coverage of high-performance practices and developments in the quality management arena enables students to develop a basic appreciation of quality management concepts while retaining their focus on the goal of continuous improvement.
1- Quality Concepts
2- Quality Gurus
3- The Philosophy of Total Quality Management
4- Leadership and Strategic Planning
5-TQM Kitemarks
6- Statistical Concepts in Quality Management
7 - Six Sigma
8- Quality Improvement Tools
9- Kaizen-Continuous Improvement
10- Breakthrough Improvement
11- Benchmarking
12- Business Process Re-engineering
13- Business Process Management
14- Total Productive Maintenance
15- Customer-driven Quality
16TQM in Services
17- Quality Management System
18- Quality Audit
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Tags: Poornima M Charantimath, Total, Quality, Management
