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Wake Up Your Call Center Humanize Your Interaction Hub 4th Edition by Rosanne D'Ausilio ISBN 1557533873 978-1557533876

  • SKU: BELL-2166790
Wake Up Your Call Center Humanize Your Interaction Hub 4th Edition by Rosanne D'Ausilio ISBN 1557533873 978-1557533876
$ 31.00 $ 45.00 (-31%)

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Wake Up Your Call Center Humanize Your Interaction Hub 4th Edition by Rosanne D'Ausilio ISBN 1557533873 978-1557533876 instant download after payment.

Publisher: Purdue University Press
File Extension: PDF
File size: 2.68 MB
Pages: 233
Author: Rosanne D'Ausilio
ISBN: 1557533873, 9781557533876
Language: English
Year: 2005
Edition: 4

Product desciption

Wake Up Your Call Center Humanize Your Interaction Hub 4th Edition by Rosanne D'Ausilio ISBN 1557533873 978-1557533876 by Rosanne D'ausilio 1557533873, 9781557533876 instant download after payment.

Wake Up Your Call Center: Humanize Your Interaction Hub 4th Edition by Rosanne D'Ausilio- Ebook PDF Instant Download/Delivery: 1557533873 , 978-1557533876
Full download Wake Up Your Call Center: Humanize Your Interaction Hub 4th edition after payment


Product details:


ISBN 10: 1557533873
ISBN 13: 978-1557533876
Author: Rosanne D'Ausilio

Wake Up Your Call Center: Humanize Your Interaction Hub discusses such call-center topics as e-commerce, ER in the call center, and managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self-service, and first call resolution. It also has updated statistics and expanded references.


Wake Up Your Call Center: Humanize Your Interaction Hub 4th Table of contents:

Chapter1 : Introduction

Chapter 2: Content

Chapter 3: Conclusion 

Chapter 4: Appendices

Chapter 5: Glossary

Chapter 6: References 

Chapter 7: Index


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Tags: Rosanne D'Ausilio, Wake Up, Interaction Hub

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