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Where Did That Member Go Rediscovering The Lost Art Of Member Service Thomas Plummer

Name: Where Did That Member Go Rediscovering The Lost Art Of Member Service Thomas Plummer
SKU: BELL-4640388
Price: 31.00 USD
Availability: InStock
Rating: 4.1 (100 reviews)

SKU: BELL-4640388

$ 31.00 ~~$ 45.00~~ (-31%)

4.1

100 reviews

Where Did That Member Go Rediscovering The Lost Art Of Member Service Thomas Plummer instant download after payment.

Publisher: Healthy Learning

File Extension: EPUB

File size: 5.13 MB

Pages: 278

Author: Thomas Plummer

ISBN: 9781606791011, 160679101X

Language: English

Year: 2010

Product desciption

Where Did That Member Go Rediscovering The Lost Art Of Member Service Thomas Plummer by Thomas Plummer 9781606791011, 160679101X instant download after payment.

More has changed in the fitness industry during the last several years than during the last 30 years. Maturing markets (defined as more clubs crowding into already crowded competitive rings), the flat economy, the advent of the low-priced value club, and a much more sophisticated consumer have all combined to force the fitness business owner to change now or fail and leave room for owners who are willing to grasp the new reality. In this ground-breaking book, renowned fitness industry expert Thomas Plummer helps club owners and managers rediscover the lost art of member service, as he examines how to help move toward building a business that retains its clients through the creation of legendary customer service