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ISBN 10: 1292074086
ISBN 13: 9781292074085
Author: Derek Arden
The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed. Negotiation is an essential business skill; but do you really know how to do it really well? This is your simple, straightforward and empowering guide to effective business negotiations will help you get the result you want – first time, every time.
PART 1: WHY NEGOTIATION MATTERS
1. We are all negotiators
2. The cost of not negotiating
3. The win win win of negotiating
4. Rate your negotiation skills
5. Who has the power?
PART 2: THE 11 STEPS OF NEGOTIATION
6. Prepare and plan
7. Give a great first impression
8. Ask the right questions
9. Listen well
10. Use your head
11. Read body language
12. Watch out for lying
13. Use the right strategies and tactics
14. Influence the other side
15. Know how to bargain
16. Know how to handle conflict
17. Confidence when negotiating
PART 3: HOTSPOTS
Hotspot 1 How to ask for a salary increase
Hotspot 2 How to negotiate a discount
Hotspot 3 How to negotiate on the phone
Hotspot 4 How to negotiate as a team
Hotspot 5 How to negotiate by email
Hotspot 6 How to negotiate internationally
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Tags: Derek Arden, winning, result
