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Working The Phones Control And Resistance In Call Centers Jamie Woodcock

Name: Working The Phones Control And Resistance In Call Centers Jamie Woodcock
SKU: BELL-6722446
Price: 31.00 USD
Availability: InStock
Rating: 4.25 (28 reviews)

SKU: BELL-6722446

$ 31.00 ~~$ 45.00~~ (-31%)

4.3

28 reviews

Working The Phones Control And Resistance In Call Centers Jamie Woodcock instant download after payment.

Publisher: Pluto Press

File Extension: PDF

File size: 1.81 MB

Pages: 272

Author: Jamie Woodcock

ISBN: 9780745399065, 9780745399089, 0745399061, 0745399088

Language: English

Year: 2017

Product desciption

Working The Phones Control And Resistance In Call Centers Jamie Woodcock by Jamie Woodcock 9780745399065, 9780745399089, 0745399061, 0745399088 instant download after payment.

Call centers have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call center has become synonymous with low-paid, high-stress work under dictatorial supervision and precarious contracts. With Working the Phones, Jamie Woodcock draws on time spent employed in a non-unionized call center to take the public beyond anecdotal impressions to a true picture of what work is like there. Focusing in particular on methods of control and resistance within the highly regulated environment, Woodcock shows how call centers have become sadly emblematic of the post-industrial service economy.