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101 Ways To Improve Customer Service Training Tools Tips And Techniques Lorraine L Ukens

Name: 101 Ways To Improve Customer Service Training Tools Tips And Techniques Lorraine L Ukens
SKU: BELL-1385276
Price: 31.00 USD
Availability: InStock
Rating: 5 (48 reviews)

SKU: BELL-1385276

$ 31.00 ~~$ 45.00~~ (-31%)

5.0

48 reviews

101 Ways To Improve Customer Service Training Tools Tips And Techniques Lorraine L Ukens instant download after payment.

Publisher: Pfeiffer

File Extension: PDF

File size: 5.47 MB

Pages: 399

Author: Lorraine L. Ukens

ISBN: 9780787982003, 0787982008

Language: English

Year: 2007

Product desciption

101 Ways To Improve Customer Service Training Tools Tips And Techniques Lorraine L Ukens by Lorraine L. Ukens 9780787982003, 0787982008 instant download after payment.

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company.В It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.