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Contact Center Management On Fast Forward Succeeding In The New Era Of Customer Experience Brad Cleveland

  • SKU: BELL-36901616
Contact Center Management On Fast Forward Succeeding In The New Era Of Customer Experience Brad Cleveland
$ 31.00 $ 45.00 (-31%)

5.0

18 reviews

Contact Center Management On Fast Forward Succeeding In The New Era Of Customer Experience Brad Cleveland instant download after payment.

Publisher: ICMI
File Extension: EPUB
File size: 3.02 MB
Author: Brad Cleveland
ISBN: 9780985461133, 9780985461140, 0985461136, 0985461144
Language: English
Year: 2019

Product desciption

Contact Center Management On Fast Forward Succeeding In The New Era Of Customer Experience Brad Cleveland by Brad Cleveland 9780985461133, 9780985461140, 0985461136, 0985461144 instant download after payment.

Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more!

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