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The Realtime Contact Center Strategies Tactics And Technologies For Building A Profitable Service And Sales Operation Donna Fluss

  • SKU: BELL-2161822
The Realtime Contact Center Strategies Tactics And Technologies For Building A Profitable Service And Sales Operation Donna Fluss
$ 31.00 $ 45.00 (-31%)

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The Realtime Contact Center Strategies Tactics And Technologies For Building A Profitable Service And Sales Operation Donna Fluss instant download after payment.

Publisher: AMACOM
File Extension: PDF
File size: 1.67 MB
Pages: 240
Author: Donna Fluss
ISBN: 0814472567, 9780814472569
Language: English
Year: 2005

Product desciption

The Realtime Contact Center Strategies Tactics And Technologies For Building A Profitable Service And Sales Operation Donna Fluss by Donna Fluss 0814472567, 9780814472569 instant download after payment.

Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.

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