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Customer Centric Support Services In The Digital Age The Next Frontier Of Competitive Advantage 1st Edition Jagdish N Sheth

Name: Customer Centric Support Services In The Digital Age The Next Frontier Of Competitive Advantage 1st Edition Jagdish N Sheth
SKU: BELL-55522334
Price: 31.00 USD
Availability: InStock
Rating: 4.7 (76 reviews)

SKU: BELL-55522334

$ 31.00 ~~$ 45.00~~ (-31%)

4.7

76 reviews

Customer Centric Support Services In The Digital Age The Next Frontier Of Competitive Advantage 1st Edition Jagdish N Sheth instant download after payment.

Publisher: Palgrave Macmillan

File Extension: PDF

File size: 6.97 MB

Pages: 317

Author: Jagdish N. Sheth, Varsha Jain, Emmanuel Mogaji, Anupama Ambika

ISBN: 9783031370960, 9783031370977, 3031370961, 303137097X

Language: English

Year: 2024

Edition: 1

Product desciption

Customer Centric Support Services In The Digital Age The Next Frontier Of Competitive Advantage 1st Edition Jagdish N Sheth by Jagdish N. Sheth, Varsha Jain, Emmanuel Mogaji, Anupama Ambika 9783031370960, 9783031370977, 3031370961, 303137097X instant download after payment.

This book explores how customer service can become the singular competitive differentiator for organizations in the digital era. Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts. The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.