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Customer Culture How Fedex And Other Great Companies Put The Customer First Every Day 1st Michael D Basch

  • SKU: BELL-2162448
Customer Culture How Fedex And Other Great Companies Put The Customer First Every Day 1st Michael D Basch
$ 31.00 $ 45.00 (-31%)

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Customer Culture How Fedex And Other Great Companies Put The Customer First Every Day 1st Michael D Basch instant download after payment.

Publisher: Pearson Education
File Extension: PDF
File size: 3 MB
Pages: 301
Author: Michael D. Basch
ISBN: 0130353310, 9780130353313
Language: English
Year: 2002
Edition: 1st

Product desciption

Customer Culture How Fedex And Other Great Companies Put The Customer First Every Day 1st Michael D Basch by Michael D. Basch 0130353310, 9780130353313 instant download after payment.

A detailed, start to finish plan for building a customer-centric culture-and systems that let good people deliver outstanding service. Author shows how to inculcate customer-focused cultures with the vision, values, goals, relevance, feedback, and actions needed to succeed.

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