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Customer Relationship Management How To Turn A Good Business Into A Great One Graham Robertsphelps

  • SKU: BELL-1390684
Customer Relationship Management How To Turn A Good Business Into A Great One Graham Robertsphelps
$ 31.00 $ 45.00 (-31%)

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Customer Relationship Management How To Turn A Good Business Into A Great One Graham Robertsphelps instant download after payment.

Publisher: Thorogood
File Extension: PDF
File size: 1.61 MB
Pages: 239
Author: Graham Roberts-Phelps
ISBN: 9781854181145, 1854181149
Language: English
Year: 2001

Product desciption

Customer Relationship Management How To Turn A Good Business Into A Great One Graham Robertsphelps by Graham Roberts-phelps 9781854181145, 1854181149 instant download after payment.

This title is all about the latest techniques for attracting and retaining customers. It looks at techniques of "customerized selling", how to create a culture of creativity in your business; ideas for customer service skills, how to segment your customers by value, pattern and buying criteria and how to generate a customer culture through the right methods of recruitment and training.

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