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Customer Service Career Success Through Customer Loyalty 6th Paul R Timm

  • SKU: BELL-10010668
Customer Service Career Success Through Customer Loyalty 6th Paul R Timm
$ 31.00 $ 45.00 (-31%)

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Customer Service Career Success Through Customer Loyalty 6th Paul R Timm instant download after payment.

Publisher: Prentice Hall
File Extension: PDF
File size: 17.21 MB
Pages: 280
Author: Paul R. Timm
ISBN: 9780133056259, 0133056252
Language: English
Year: 2013
Edition: 6th

Product desciption

Customer Service Career Success Through Customer Loyalty 6th Paul R Timm by Paul R. Timm 9780133056259, 0133056252 instant download after payment.

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

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