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Organizational Behavior For The Hospitality Industry Florence Berger

  • SKU: BELL-10886428
Organizational Behavior For The Hospitality Industry Florence Berger
$ 31.00 $ 45.00 (-31%)

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Organizational Behavior For The Hospitality Industry Florence Berger instant download after payment.

Publisher: Pearson
File Extension: PDF
File size: 4.28 MB
Pages: 448
Author: Florence Berger, Judi Brownell
ISBN: 9780132447379, 0132447371
Language: English
Year: 2008

Product desciption

Organizational Behavior For The Hospitality Industry Florence Berger by Florence Berger, Judi Brownell 9780132447379, 0132447371 instant download after payment.

Organizational Behavior for the Hospitality Industry is the most recent organizational behavior text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. The book is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry.

 

  • Covers key trends in the hospitality industry, including the quality of customer service, the use of technology, diversity, and team-based approaches to organizational behavior.
  • Hospitality industry expert cases – leaders in the hospitality industry discuss their personal experiences, providing students with valuable industry insight and expertise.
  • End-of-chapter exercises that help students actively experience various aspects of the hospitality industry.
  • PowerPoint slides for each chapter, giving instructors a lively and colorful tool to enhance their lectures
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