Practical Service Level Management Delivering Highquality Webbased Services John Mcconnell by John Mcconnell, Eric Siegel 9781587050794, 158705079X instant download after payment.

Measure, manage, and improve the speed and reliability of web services * Complete reference for creating relevant, effective Service Level Agreements * Detailed discussions of both technical and business performance metrics and their statistical treatment * Performance and management implications of various web services delivery infrastructures, including caching and load distribution * Discussion of the transport infrastructure, including quality of service (QoS) technology and traffic shaping * Instrumentation system design * Measurement collection, aggregation, correlation, and use for real-time service level control and reporting * Quick problem detection, "triage" problem diagnosis, and root-cause analysis * Automated, policy-based system management * Load testing, modeling, and capacity planning for web systems * Calculation of return on investment for web infrastructure improvements * Structured plan for implementation of SLM techniquesThe web has become a major vehicle for transforming business processes, but ineffective management of web-based services can result in high costs and user dissatisfaction. Service Level Management (SLM) is therefore a competitive weapon in the web marketplace, providing the tools needed to improve performance and reliability of web services while simultaneously controlling costs.