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Service Operations Management Fifth Robert Johnston Michael Shulver

  • SKU: BELL-33934078
Service Operations Management Fifth Robert Johnston Michael Shulver
$ 31.00 $ 45.00 (-31%)

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Service Operations Management Fifth Robert Johnston Michael Shulver instant download after payment.

Publisher: Pearson Educational
File Extension: PDF
File size: 14.21 MB
Pages: 632
Author: Robert Johnston, Michael Shulver, Nigel Slack, Graham Clark
ISBN: 9781292064468, 1292064463
Language: English
Year: 2020
Edition: Fifth

Product desciption

Service Operations Management Fifth Robert Johnston Michael Shulver by Robert Johnston, Michael Shulver, Nigel Slack, Graham Clark 9781292064468, 1292064463 instant download after payment.

Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations.  This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations.  Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. 

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