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Service Operations Management Improving Service Delivery 4th Edition Robert Johnston

  • SKU: BELL-7030574
Service Operations Management Improving Service Delivery 4th Edition Robert Johnston
$ 31.00 $ 45.00 (-31%)

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Service Operations Management Improving Service Delivery 4th Edition Robert Johnston instant download after payment.

Publisher: Pearson
File Extension: PDF
File size: 8.03 MB
Pages: 488
Author: Robert Johnston, Graham Clark, Michael Shulver
ISBN: 9780273740483, 0273740482
Language: English
Year: 2012
Edition: 4

Product desciption

Service Operations Management Improving Service Delivery 4th Edition Robert Johnston by Robert Johnston, Graham Clark, Michael Shulver 9780273740483, 0273740482 instant download after payment.

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

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