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The Official Introduction To The Itil Service Lifecycle Great Britain Office Of Government Commerce

Name: The Official Introduction To The Itil Service Lifecycle Great Britain Office Of Government Commerce
SKU: BELL-4126988
Price: 31.00 USD
Availability: InStock
Rating: 4.1 (100 reviews)

SKU: BELL-4126988

$ 31.00 ~~$ 45.00~~ (-31%)

4.1

100 reviews

The Official Introduction To The Itil Service Lifecycle Great Britain Office Of Government Commerce instant download after payment.

Publisher: Stationery Office/TSO

File Extension: PDF

File size: 14.61 MB

Pages: 186

Author: Great Britain. Office of Government Commerce

ISBN: 9780113310616, 0113310617

Language: English

Year: 2007

Product desciption

The Official Introduction To The Itil Service Lifecycle Great Britain Office Of Government Commerce by Great Britain. Office Of Government Commerce 9780113310616, 0113310617 instant download after payment.

This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.