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Difficult Conversations How To Discuss What Matters Most Douglas Stone Bruce Patton Sheila Heen

  • SKU: BELL-57714074
Difficult Conversations How To Discuss What Matters Most Douglas Stone Bruce Patton Sheila Heen
$ 31.00 $ 45.00 (-31%)

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Difficult Conversations How To Discuss What Matters Most Douglas Stone Bruce Patton Sheila Heen instant download after payment.

Publisher: Penguin Publishing Group
File Extension: EPUB
File size: 1.2 MB
Author: Douglas Stone & Bruce Patton & Sheila Heen
Language: English
Year: 2023

Product desciption

Difficult Conversations How To Discuss What Matters Most Douglas Stone Bruce Patton Sheila Heen by Douglas Stone & Bruce Patton & Sheila Heen instant download after payment.

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

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