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Difficult Conversations How To Discuss What Matters Most Illustrated Douglas Stone

  • SKU: BELL-27881982
Difficult Conversations How To Discuss What Matters Most Illustrated Douglas Stone
$ 31.00 $ 45.00 (-31%)

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Difficult Conversations How To Discuss What Matters Most Illustrated Douglas Stone instant download after payment.

Publisher: Penguin Books
File Extension: EPUB
File size: 1.56 MB
Pages: 352
Author: Douglas Stone, Bruce Patton, Sheila Heen
ISBN: 9780143118442, 0143118447
Language: English
Year: 2010
Edition: Illustrated

Product desciption

Difficult Conversations How To Discuss What Matters Most Illustrated Douglas Stone by Douglas Stone, Bruce Patton, Sheila Heen 9780143118442, 0143118447 instant download after payment.

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

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