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It Service Management A Guide For Itil Foundation Exam Candidates Second Edition 2nd Edition John Sansbury

Name: It Service Management A Guide For Itil Foundation Exam Candidates Second Edition 2nd Edition John Sansbury
SKU: BELL-4149034
Price: 31.00 USD
Availability: InStock
Rating: 4.7 (26 reviews)

SKU: BELL-4149034

$ 31.00 ~~$ 45.00~~ (-31%)

4.7

26 reviews

It Service Management A Guide For Itil Foundation Exam Candidates Second Edition 2nd Edition John Sansbury instant download after payment.

Publisher: British Informatics Society Ltd

File Extension: PDF

File size: 10.87 MB

Pages: 240

Author: John Sansbury, Richard Griffiths, Aidan Lawes

ISBN: 9781906124939, 1906124930

Language: English

Year: 2012

Edition: 2

Product desciption

It Service Management A Guide For Itil Foundation Exam Candidates Second Edition 2nd Edition John Sansbury by John Sansbury, Richard Griffiths, Aidan Lawes 9781906124939, 1906124930 instant download after payment.

ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.