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ISBN 13: 9781921573675
Author: Menken Ivanka
The ITIL V2 Agree and Define (IPAD) Full Certification Online Learning and Study Book Course is a comprehensive resource designed to prepare IT professionals for the ITIL V2 Practitioner IPAD certification. Authored by Ivanka Menken and Gerard Blokdijk, this course provides in-depth coverage of the "Agree and Define" phase within the ITIL Service Management framework.
Introduction to ITIL V2 and the IPAD Framework
Key Concepts of IT Service Management
Understanding Service Agreements
Service Level Management (SLM) Fundamentals
Defining Business Requirements
Service Design and Planning
Roles and Responsibilities in ITIL
Communication and Stakeholder Management
The Agreement Process Lifecycle
Measuring and Reporting Performance
Continuous Service Improvement
Risk Management and Mitigation
Problem and Incident Management Integration
Case Studies and Practical Examples
Exam Preparation Strategies
Sample Questions and Practice Tests
Glossary of ITIL Terms
Additional Resources and References
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itil v3/v4
itil v4 definition of service
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Tags: Menken Ivanka, ITIL, Define
