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ISBN 10: 1119942756
ISBN 13: 9781119942757
Author: Liz Gallacher, Helen Morris
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus
The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.
Introduction to ITIL
Overview of ITIL and its significance
Evolution from ITIL V2 to V3 and V4
Service Management as a Practice
Definition and objectives
Key concepts and terminology
The ITIL Service Lifecycle
Stages: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement
Key ITIL Processes and Functions
Detailed exploration of core processes and functions within each lifecycle stage
Roles and Responsibilities
Understanding roles such as Service Owner, Process Owner, and Service Desk
Technology and Architecture
ITIL's relationship with technology management and architecture
Implementation and Adoption
Strategies for adopting ITIL in an organization
Challenges and best practices
Preparing for the ITIL Foundation Exam
Exam format and structure
Sample questions and practice exams
Glossary of Terms
Definitions of key ITIL terms and concepts
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Tags: Liz Gallacher, Helen Morris, Foundation, Certification
