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EbookBell Team
4.3
78 reviews
ISBN 10: 192157366X
ISBN 13: 9781921573668
Author: Tim Malone, Ivanka Menken, Gerard Blokdijk
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.
'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'
On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Trainer Facilitated - on average 5 hours per course and One on One Support - you don't get that in class!
Course Description:
This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Practitioner Level Certificate Support and Restore (IPSR).
Successful implementation of ITIL Support and Restore best practices enables IT departments to increase efficiency, reduce downtime and costs, improve quality and ensure customer satisfaction.
In this Online course, you learn how to plan, implement and optimize the Service Desk function and the Incident Management and Problem Management processes. Through extensive workshops, you gain the knowledge and skills required to take the ITIL Practitioner Support and Restore Certification Exam.
You'll learn how to:
* Prepare for and take the ITIL Practitioner Support and Restore (IPSR) Certification Exam
* Plan key activities for the Service Desk and the Incident Management and Problem Management processes
* Define the monitoring and reportingof key performance indicators and achievements
* Propose continuous improvements for the Support and Restore processes
* Organize the relationships between the Support and Restore processes
* Monitor and optimize the Support and Restore processes
Delivery:
The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination.
This program is an eLearning Program, your access details to the elearning course are in the book.
Program Materials:
* Access to presentation with trainer audio
* The Art of Service Support and Restore Book
* Exercises ] Answers
* Mock Exam questions
The Foundation Certificate in IT Service Management is required to take the IPSR Certification Exam at the end of this course.
Chapter1 : Introduction
Chapter 2: Content
Chapter 3: Conclusion
Chapter 4: Appendices
Chapter 5: Glossary
Chapter 6: References
Chapter 7: Index
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Tags: Tim Malone, Ivanka Menken, Gerard Blokdijk, ITIL V2, Full Certification
