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Service Agreements A Management Guide Itsm Library 1st Robert Benyon

Name: Service Agreements A Management Guide Itsm Library 1st Robert Benyon
SKU: BELL-2149172
Price: 31.00 USD
Availability: InStock
Rating: 4.8 (94 reviews)

SKU: BELL-2149172

$ 31.00 ~~$ 45.00~~ (-31%)

4.8

94 reviews

Service Agreements A Management Guide Itsm Library 1st Robert Benyon instant download after payment.

Publisher: Van Haren Publishing

File Extension: PDF

File size: 2.37 MB

Pages: 53

Author: Robert Benyon, Rob Johnston

ISBN: 9789077212912, 9077212914

Language: English

Year: 2006

Edition: 1st

Product desciption

Service Agreements A Management Guide Itsm Library 1st Robert Benyon by Robert Benyon, Rob Johnston 9789077212912, 9077212914 instant download after payment.

Many organizations are demanding increased quality levels from ICT service providers, often irrespective of whether these services are outsourced or supplied in-house. Service management (SM) is the integrated approach to the management of ICT service requirements and levels. This new publication outlines the background, operation, and benefits of a variety of service agreements, and includes models for the design of a service catalogue and service agreement development.